Incident Investigator

Written by systemadmin on 17 January 2012.

City and Guilds Investigator

Root Cause Analysis, Incident / Accident Investigator

• Unit 21, Respond and investigate incidents in the rail industry • Unit 22,Conduct investigative interviews in the rail industry

Who is it for?

This is for those who undertake the role of investigating incidents / accidents within the railway industry and who have little or no previous knowledge of investigations e.g. Driver Mangers, Conductor Managers, Station Managers, Control Managers. Fleet Engineers.

What is covered?

• Making an initial assessment of the incident

• Gathering relevant evidence

• Planning and conduct an effective interview

• Using "Accimaps" tree of cause and root cause tools

• Understanding of human factors error and violation

• Understanding of immediate, basic and underlying causes

• Making and tracking SMART recommendations

• Report writing

What is involved?

Enrollment on a training course covering:

• Investigations into actual events

• Candidates are encouraged to bring with them current investigations

• Underpinning knowledge check

• Writing up investigations

Course duration:

Four days

Accredited Course (City & Guilds) £1250.00 per candidate (exc VAT)

Non Accredited Course £1000.00 per day (maximum of eight candidates per course)

(exc VAT) – Candidates would be awarded with a ASSESSTECH certificate of competence.

Root cause analysis

Root Cause AnalysisRoot cause analysis (RCA) is a class of problem solving methods aimed at identifying the root causes of problems or events. The practice of RCA is predicated on the belief that problems are best solved by attempting to address, correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. By directing corrective measures at root causes, it is more probable that problem recurrence will be prevented. However, it is recognized that complete prevention of recurrence by one corrective action is not always possible. Conversely, there may be several effective measures (methods) that address the root cause of a problem. Thus, RCA is often considered to be an iterative process, and is frequently viewed as a tool of continuous improvement. RCA is typically used as a reactive method of identifying cause, revealing problems and then solving them. Insights in RCA can also make it a pro-‐active method. In that event RCA can be used to forecast or predict probable events even before they occur.